01 Who we are and what this policy covers

Sri Pondy Fire and Safety Equipments Pvt. Ltd. (“Pondy Fire and Safety”, “we”, “us” or “our”) is the business responsible for the personal information described in this policy.

This policy covers information provided through our website or when you contact us about fire safety equipment, installation, inspections, refilling, training, servicing or maintenance. It also covers business contact details used to manage those enquiries and services.

02 Information we may collect

The information depends on how you interact with us and which details are needed to respond to your request.

Contact details

Your name, phone number, email address, company name and preferred way to contact you.

Enquiry details

Products or services requested, quantities, site location, equipment details and information you choose to send in messages or attachments.

Service records

Where you become a customer, information needed for quotations, billing, deliveries, appointments, maintenance and warranty support.

Technical information

Our website or hosting provider may record IP addresses, browser and device information, pages requested, referring pages and access times for operation and security.

Please share only information relevant to your enquiry. Do not send passwords, card security codes, identity documents or unrelated sensitive personal information through a general enquiry form.

03 How we use information

We use information relevant to your interaction with us to:

• Reply to enquiries and prepare or clarify product recommendations and quotations.
• Coordinate site visits, delivery, installation, training, servicing and maintenance.
• Manage orders, invoices, payments, warranties and customer support.
• Maintain records needed for accounting, legal obligations and resolving disputes.
• Protect the website, investigate misuse and maintain reliable website operation.

Information is handled for the purpose communicated to you and on a basis permitted by applicable law. If a new purpose requires your consent, we will seek that consent before using the information for that purpose.

04 Consent and communication choices

When you send an enquiry, we use the details you provide to respond and manage that request. We may need certain details to prepare an accurate quotation or arrange a service; if you do not provide them, we will explain any resulting limitation.

Optional promotional communications are separate from service-related messages. Where consent is required, we will obtain it before sending promotions. You may ask us to stop optional marketing by contacting us or using an unsubscribe option provided in the message.

You may withdraw consent for consent-based processing. This does not affect processing already lawfully carried out or information we must retain for another lawful reason. Browsing the website or accepting its terms does not, by itself, give consent to unrelated marketing.

05 Cookies and website tools

The website or its service providers may use essential cookies or similar storage to support functions such as security, sessions and saved preferences. You can manage or delete cookies through your browser, although blocking necessary cookies may affect some functions.

If we introduce optional analytics, advertising or other tracking tools, we will explain their purposes and provide any choices or consent controls required by applicable law before using them. This policy is not a substitute for a required consent control.

Embedded maps, videos or external social media features, where present, may receive device or usage information when loaded or used. See the third-party services section for more information.

06 Sharing information and service providers

Where needed for the purposes above, information may be shared with:

• Authorised staff and service personnel handling your enquiry, site visit, installation or maintenance.
• Operational providers supporting hosting, email, business records, logistics or payment processing, where used for your interaction.
• Manufacturers or suppliers where necessary to confirm a technical requirement, fulfil an order or resolve a warranty claim.
• Authorities or professional advisers where required by law or reasonably necessary to protect legal rights and address fraud or misuse.

We limit disclosures to the information needed for the relevant purpose and require appropriate handling by providers acting on our behalf. We do not sell personal enquiry information.

Some providers may process information outside India. Any transfer must be subject to the safeguards and restrictions required by the law applicable at the time.

07 Security and retention

We use reasonable technical and organisational safeguards appropriate to the information handled, including limiting access to people who need it for their work. No website, email system or storage method can guarantee absolute security.

We retain information only for as long as necessary for the relevant purpose. Enquiry details are kept for follow-up and resolving the request; customer and service records may be needed for delivery, maintenance, warranty support, accounting or legal obligations; technical logs may be needed for operation and security.

Retention depends on the record type, our relationship with you and applicable requirements. When information is no longer required, we securely delete or anonymise it, subject to any retention required by law. You may contact us for information about the retention of your particular records.

08 Your privacy requests and concerns

You may contact us to ask about your information, request correction or deletion, withdraw consent for consent-based processing, stop optional marketing or raise a privacy concern.

Depending on the law applicable and in force at the time, you may have additional rights, including access to information about processing, grievance redressal and nomination of another person to exercise rights in the circumstances provided by law.

• Email us with the subject “Privacy Request” and describe what you would like us to do.
• Provide enough information to identify the relevant enquiry or service record. We may request proportionate verification to protect your information.
• We will assess the request and respond within the period required by applicable law. If we cannot fulfil all or part of it, we will explain the reason where permitted.

Some records may need to be retained to meet legal obligations or resolve a dispute. You retain any right to approach the relevant authority or forum under applicable law.

09 Children's privacy

Our website and business enquiry services are intended for adults and business representatives, not children under 18. We do not knowingly seek personal information from children through general enquiries.

If you believe a child has submitted personal information, please contact us so we can review the situation and take appropriate steps, including deletion where required.

10 Third-party services and external links

External websites, maps, videos, messaging services and social media platforms operate under their own terms and privacy policies. When you follow a link or contact us through a separate platform, that provider may independently process your information.

Please review the relevant provider's privacy information before using its service. We remain responsible for how we handle information received by our business.

11 Updates to this policy

We may revise this policy to reflect changes in our website, services or applicable requirements. The date at the top identifies the latest version.

Where a material change requires additional notice or fresh consent, we will provide that notice or seek the required consent. Posting an updated policy does not, by itself, authorise an unrelated new use of your information.

12 Privacy and grievance enquiries

For privacy questions, requests or complaints, contact our team using the details below. Please mark your message “Privacy Request” or “Privacy Complaint” so it can be directed appropriately.